Refund Policy

1. Overview

This Refund Policy outlines our procedures and guidelines for refunds. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Product or service does not meet the described specifications
• Technical issues preventing proper usage
• Billing errors or duplicate charges

3. Refund Process

To request a refund:

1. Contact our support team within 30 days of purchase
2. Provide order details and reason for refund
3. Follow any additional instructions provided by our support team

4. Processing Time

Refund requests are typically processed within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Exceptions

Some products or services may have specific refund conditions or may be non-refundable. These exceptions will be clearly stated at the time of purchase.

For any questions about our refund policy, please contact our support team at hello@onbrews.com. We will respond to your inquiry within 30 days.